Can i pay via Credit Card?
Yes. We accept Visa, American Express and MasterCard as payment methods as well as Paypal and Cash on pick up (for click and collect options). We do not accept Diners Club cards.
Do you offer a LayBy Service?
We do offer a lay-by service. A 25% deposit will be required as your initial payment and you will have 4 – 6 weeks to finalise payment (time frame dependant on LayBy amount)
Can i order a product that is not currently carried in stock?
Yes. This is known as a special order. A 30% – 50% deposit will be required to place your order (dependant on overall cost) A special order can not be returned for a refund without approval from our Store Owner and you will be advised at the time of order what your special order sale terms are.
Which carrier will ship my item?
We use Australia post and Aramex Couriers as our preferred delivery option.
How will my item be shipped?
Items will be wrapped and sent via satchel delivery
What shipping options are available?
We offer free ground shipping via Australia Post Parcel Post on orders over $250.
Expedited shipping options are available in the form of Australia Post Express Post
Products are shipped business days only (M-F).
We do not ship on Public Holidays.
We can not be held liable due to delays occurring while your item is in transit with Australia Post
How much is shipping?
We offer $13.00 ground shipping on orders via Australia Post Parcel Post.
Our expedited shipping method is via Australia Post Express Post (next business day delivery*) and is charged at $16 for every 3kgs
How long does it take to ship items out?
If your product is in stock it will be shipped same day / next business day* (Time dependant and does not include weekends or public holidays)
For special orders, you will be advised via email on your order ETA. Please note that should an item have a wait time or be available via pre-order it will be stated in the items product description.
Do I have to sign for my package?
There is no signature required on deliveries sent to you. You will be provided with a tracking number so you can see the progress of your delivery.