Does Visage have a tailoring / alterations option?

We do not alter garments however we do have a preferred tailor within NSW that we highly recommend. Details will be provided upon request.

Who pays for the alterations?

Alterations are at the cost of the customer.

Are you an authorized retailer?

Yes we are an authorised retailer for the Garments we stock. Our details can be found on each associated website.

Are prices the same on your website and in your store?

Yes. Prices are the same whether you purchase in store or online. On occasion however, we may have an online sale or in-store sale. During these times prices will vary. To receive notification of upcoming sales please subscribe to our mailing list.

Can I place an order over the phone?

Yes we have customer service representatives that are more than happy to help you place the order over the phone. Please have your style number, shipping information, and payment information ready.

Do you offer styling options?

Yes! Our store owner is a certified Image Consultant and can style you to perfection! Contact us today to book your one on one styling appointment!

How will my item(s) be shipped?

All of our shipping information can be found in our Delivery section.

What if my dress is not available?

If your dress is not in stock and for some reason we cannot order it directly from the designer, we will notify you and give you other options to choose from or you may wish to cancel your order.

How do I find the correct size?

We have a size chart option available for viewing on our website. Please note that sizes may vary between designer so please be sure you check the correct option when looking at sizing.

Do you rent dresses?

Unfortunately we no longer offer a rental service however we do stock gowns on consignment! Why rent when you can buy for the same price?!

How do I track my order?

Once your order has been shipped you will receive an email from us with your tracking number and you can track your package via Australia Post.

How do I contact you?

We are contactable via phone, email and in-store

Do you offer Gift Cards?

Yes we do! You can purchase gift cards in the amount of $50, $100, $200 and $500

What is your online return policy?

Please view our Returns page for more information.